Terms & Conditions
By purchasing any of the programmes under the SME Health+ Scheme, co-funded by the Health Promotion Board (“HPB”) and administered by HPB-appointed Programme Manager, ie. Workforce Advancement Federation Ltd (“WAF”) as listed on our website www.smehealthplus.waf.org.sg the “Site”), you agree to be bound by the following Terms and Conditions set out below.
In this Agreement, the party who is providing the services shall be referred to as “WAF” or “We” and the party who will be receiving the services upon purchase of the listed programmes on this website shall be referred to as “Company” or “You”.
Therefore, the parties agree as follows:
1) ELIGIBILITY CRITERIA
2) PURCHASE OF PROGRAMMES
3) PERSONAL DATA PROTECTION
Please see our Privacy Statements, which forms a part of these Terms and Conditions.
4) VALIDITY PERIOD
Under this scheme, HPB will co-fund programmes which are conducted between 1st January 2018 to 30th June 2019.
5) CANCELLATION AND REFUND POLICY
All programmes purchased will be non-refundable unless any of the following circumstances are encountered:
Company chooses to cancel purchase prior to making payment within 14 days from issuance date of invoice;
Company must notify service provider in writing by stating reason(s) for cancellation of purchase within 14 days from issuance date of invoice for its consideration. In all circumstances, regardless of any reasons provided, the service provider reserves the right to assess its validity and advise on possible payment penalties imposed.
Cancellation of programme(s) by the Service Provider upon registration by the Company;
In the event if the programme is cancelled or rescheduled by the service provider, all company registrants will be notified at least 3 business days in advance prior to the scheduled event date. For Corporate Classes that do not allow any rescheduling of class, company must notify service provider in writing for refund of payment made to the cancelled or rescheduled programme within 3 business days from date of notice in which the service provider will assess if refund conditions are met.
Cancellation of programme registration by the Company;
In the event of any cancellation of programme registration by the Company made at least 14 days prior to programme commencement, there will be an administrative fee of $50* SGD to be imposed. For cancellation made in less than 14 days, an administrative fee of $100* SGD and 50% of programme cost will be imposed.
* Company may choose to make payment for amount due via cheque payment to the service provider. The above is applicable for all programmes under the SME Health+ Scheme managed by WAF.
Cancellation of Public Class registration by the Employee;
In the event of a cancellation of Public Class registration by the Employee being made at least 5 days prior to the activity scheduled date, the Employee will be entitled to a 90% refund of the payment made. For cancellations made within 5 days from the activity scheduled date, the Employee will be entitled to a 50% refund of the payment made.
Rescheduling of programme(s) dates requested by the Company
In the event of any rescheduling of activity dates requested by the Company, an advance notice of 5 business days prior to programme commencement is required. Otherwise a rescheduling fee of $100* SGD will be imposed.
* Company may choose to make payment for the amount due via cheque payment to the service providers.
The above is applicable for corporate classes for programmes under the SME Health+ Scheme managed by WAF.
Refusal of Processing Credits Purchase;
WAF reserves the right to withdraw any programmes from SME Health+ as published on our website and portal at any time and/or remove or edit any materials or content across these platforms. We will take all reasonable care to process the purchase of programmes in accordance to the stipulated terms and conditions. In the event of a cancellation pursuant to this clause by WAF and you have already made payment, WAF will work with our service providers to provide you with the reimbursement of full purchase price paid.
For clarifications on refund requests with service providers, please email to us at firstname.lastname@example.org with the necessary details. To allow us to connect with you more effectively and promptly, please indicate your contact number and allow at least 3 business days for us to respond to your request.
For further enquiries, you may also contact WAF at 6725 9866.
You agree to indemnify, defend, hold harmless WAF, its directors, officers, employees and service providers from any and all third party claims, liability, damages and/or costs (including but not limited to, legal fees) arising from your use of this Site or your breach of the Terms and Conditions.
7) DISCLAIMER OF LIABILITY
The content displayed on this Site is provided without any guarantees, conditions or warranties as to its accuracy. Unless expressly stated to the contrary and to the fullest extent permitted by law, WAF and its suppliers, content providers and service providers hereby expressly exclude all conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity and shall not be liable for any damages whatsoever, including but without limitation to any direct, indirect, special, consequential, punitive or incidental damages, or damages for loss of use, profits, data or other intangibles, damage to goodwill or reputation, or the cost of procurement of programmes listed on the Site, arising out of or related to the use, inability to use, performance or failures of this Site and any materials posted thereon, irrespective of whether such damages were foreseeable or arise in contract, tort, equity, restitution, by statute, at common law or otherwise.
Nothing in these Terms and Conditions shall exclude or limit WAF’s Liability for death or personal injury arising from its negligence, fraudulent misrepresentation, and misrepresentation as to a fundamental matter or any other Liability which cannot be excluded or limited under applicable law.
8) GOVERNING LAW
These Terms and Conditions and a Contract (and all non-Contractual obligations arising out of or connected to them) shall be governed and construed in accordance with Singapore Law. Both we and you hereby submit to the non-exclusive jurisdiction of the Singaporean Courts. All dealings, correspondence and contacts between us shall be made or conducted in the English language.
We reserve the right to amend these Terms and Conditions at any time. All amendments to these Terms and Conditions will be posted online. However, continued use of the Site will be deemed to constitute acceptance of the new Terms and Conditions. When you submit a request to purchase a programme, you agree that you do so subject to these Terms and Conditions current at the date you submit your order. You are responsible for reviewing the latest Terms and Conditions each time you submit your order.